Frequently Asked Questions (FAQ)

Orders and Payment

What payment methods are accepted?

We accept Visa and Mastercard credit cards.

Is my payment information secure?

Yes, all transactions are protected by SSL encryption, ensuring the security of your personal and banking data.

Can I change or cancel my order?

If you wish to modify or cancel your order, please contact us immediately at contact@lorreno.com or +33 6 44 65 47 94 .
We process orders quickly, so changes or cancellations are not guaranteed , but we will do our best to help you.

Shipping and Delivery

What are the delivery times?

Order processing takes 1 to 2 business days .
Once shipped, delivery typically takes 4-6 business days via a local carrier. Delivery times may vary depending on your location.

Is delivery free?

Yes, delivery is free on all orders , with no minimum purchase.

How do I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number .
You can track your package via our "Track my order" page or on the carrier's website.

Do you ship internationally?

We currently only deliver to mainland France .

Returns and Refunds

What is your return policy?

You have 30 days after receiving your order to request a return.
Items must be in their original condition: unworn, unused, with tags and in their original packaging .

How to initiate a return?

Contact us at contact@lorreno.com .
We will send you a prepaid return label and instructions for returning your package.

Are I responsible for return shipping costs?

No, all returns are completely free , regardless of the reason.

When will I receive my refund?

Once your return is received and inspected, we will notify you of its approval.
If the refund is validated, it will be made to your initial payment method within 10 working days .

Product Information

Are your products guaranteed?

We pride ourselves on the quality of our products. If you have any problems, please contact us and we will be happy to help.

How do I care for my clothes?

Each product comes with care instructions.
For any specific questions, please do not hesitate to write to us.

Contact and Customer Support

How to contact you?

You can contact us by:
Email : contact@lorreno.com
Address :
LORRENO
13 Rue Royale
75008 Paris
France
Telephone : +33 6 44 65 47 94

What are your customer service hours?

• Monday to Friday , 8:00 a.m. to 6:00 p.m. (Paris time)
• Guaranteed response within 12 hours